Refund Policy for TheCloudTree HCM
This Refund Policy applies to all purchases made for TheCloudTree HCM. By completing a payment, you acknowledge and agree to this policy.
1. Non-Refundable Payments
All payments made for TheCloudTree HCM, including subscription fees, implementation charges, setup fees, add-ons, support services, and any other paid service, are non-refundable once payment has been successfully completed.
2. Cancellation Does Not Trigger Refund
If you cancel your subscription or choose not to continue using the Service, such cancellation will only stop future billing where applicable. It will not entitle you to any refund for fees already paid.
3. No Partial or Pro-Rata Refunds
We do not provide partial refunds, pro-rated refunds, or refunds for unused portions of a billing cycle, unless required by applicable law or expressly agreed by TheCloudTree in a separate written agreement.
4. Exceptional Cases
Refunds may be considered only in exceptional situations such as duplicate payments or verified technical payment errors, and only at TheCloudTree’s sole discretion. Any such refund, if approved, will not create an obligation to issue refunds in future cases.
5. Chargebacks and Payment Disputes
If you initiate a chargeback or payment reversal without first contacting TheCloudTree, we may suspend or terminate access to the Service while the matter is under review. Where the transaction was valid under this policy, we reserve the right to contest the dispute.
6. Statutory Rights
Nothing in this policy limits any non-waivable rights you may have under applicable law. If a refund is required by law, that law will apply.
7. Contact for Billing Issues
For any billing or payment-related query, you may contact us through the HCM Portal support channel or at the official contact details listed on our Website